Please call 1 … He explained to her that he had a couple more orders to work in the area and that he would return around 4: caused the second payment of $12.99 on his checking account. 2. Click hereto apply online. At 9:40am, the service person arrived at the residence but was unable to gain access to turn on the customer’s gas service.On August 31, 2015 at 1:19pm the customer called the office regarding the service order to turn on the gas service. Phone representative I answered calls from our customers. Whenever you have a question, problem or a complaint about your gas service … Regards, National Fuels, Drombollogue Churchill Co. Donegal Have something to share about National Fuel Gas Company? As one of the earliest gas utility companies in the United States, National Fuel is a diversified energy organization headquartered in Western New York that operates an integrated collection of natural gas and oil assets across four business segments: exploration and production, pipeline and storage, gathering, and utility. Portugal 0800 781 377. The serviceperson returned to the complainant's home at approximately pm and knocked on the door multiple times. The representative explained that Mr*** needed to pay $plus a $reconnection fee before the service could be restored. National Fuel Gas Company. The serviceperson then exited his vehicle and proceeded to turn off the gas. Specific equipment information, including whether existing equipment is being replaced by new gas-fired equipment. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I want to note that my cell phone certainly DOES have a voicemail box and national fuel did not leave me any messages but they COULD have, and I never received a credit of $from the company Contact Amerigas customer service. Contact information for outages, gas emergencies, and customer service inquiries. A free inside look at company reviews and salaries posted anonymously by employees. Mr. [redacted] contacted the office and advised he made the payment to have the service restored. Please have your credit card account number available. Call Customer Service. the upper corner "we will automatically deduct $12.99 from your checking Phone Numbers Customer Service Locations. A site plan, property survey, or drawing which identifies the location of the facility an… There was no tenant in the building and to hold an officer of the limited liability corporation personally responsible in an attempt to pierce the corporate veil without proper court order is unjustifiable. Phone Numbers: Sales: 800-847-3287. Mr*** contacted National Fuel's customer service department, the representative reviewed the income and expenses for the household. Contact SC Fuels today and let us design a fuel solution that puts you on the road to higher productivity and profitability. How are fixed & variable rates different. Customer Service Representative (4) Meter Reader (3) Mechanic (2) Business Development Specialist (1) [redacted], and find that this resolution is satisfactory to me. check fees ($13) that we assessed on his NFG account on 6/30/15. Very good experience." I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 074 9113895. Mr. [redacted] also threated our representative and made threats referencing our company. The customer did not answer the phone but our service person left the customer a message to call back. All contact made to and from customers via the Customer Service Centres may be recorded for training and quality purposes. 7/16/2015 - Telephone Mr. [redacted] residence left message on answering maching of proposed termination Call, talk to our customer support team for your wireless & home services and devices. Customer Service: 800-391-1113. National Fuel's main customer service line is 1-716-686-6123. When I rejected the payment plan and notified the company of so, I also asked them to take the outstanding amount that they transferred off of my other commercial account [redacted]. The gas service was restored on 8/13 at 2:24pm. Outside of the Buffalo area, call 1-800-365-3234. * 0800 numbers are free from BT landlines. A thorough review of Mr. [redacted] account showed: I still do not believe that it should all be on our shoulders to pay. The representative further explained that once the reconnection payment is made the customer would be reenrolled in National Fuel's LIRA program, which would enable him to continue to receive a discount on his monthly bills and receive debt forgiveness on his outstanding balance. We have been in contact with the contractor, that was working for National Fuel, who caused the damage and the insurance company who is processing the damage claim. Find ways to contact our customer service team by phone, email or live chat. I let her know that the reconnection fee will be waived and the minimum payment arrangement has been reinstated. Customer Feedback: The management of National Fuel wants to learn of your comments and suggestions for our Company and our website. Phone. You can call Oklahoma Natural Gas at (800) 458-4251 toll free number, write an email, fill out a contact form on their website www.oklahomanaturalgas.com, or write a letter to Oklahoma Natural Gas, 401 N Harvey Ave, … For general questions regarding gas service or bill: 7:00 a.m. - 6:00 p.m. Monday through Friday (excluding holidays), New York Buffalo Area: (716) 686-6123, Outside Buffalo: 1-800-365-3234. Germany 0800 000 6727. Each bill statement indicated that NFG would automatically deduct the charges from his checking account on the bill due date. On August 31, 2015 at 9:21, our service person attempted to call the residence. You can call Amerigas at (800) 263-7442 toll free number, write an email, fill out a contact form on their website www.amerigas.com, or write a letter to AmeriGas Propane, Inc, 460 North Gulph Road, King Of Prussia, Pennsylvania, 19406, United States. United States 800 962 7070 Automated Self-Service Line: 703-750-7944 Customer Service and Billing: 844-WASHGAS (844-927-4427) View the Customer Service Phone Menu. Reply. National Fuel transferred the outstanding balance from the property in question to my business at [redacted] and threatened if I did not pay it, they would shut off service at my business (never mentioning they would place the delinquent amount against my personal credit). Local or Out Of Country: 304-233-7917 Canada 844 307 8016. Re: Complaint ID # [redacted] Our company records show the complainant contacted our company on November 22, requesting to establish service in his name Our company initially requested that the complainant pay a security deposit before the service could be turned on The complainant’s application for service was reviewed by a supervisor The supervisor determined that the complainant did not need to pay a security deposit in order to have the service turned on in his name Although the complainant was not required to pay a security deposit prior to the service being turned on, National Fuel reserves the right to require a security deposit from a commercial account should the customer fail to make payments on time The complainant requested that the service be established in his name as of November 25, and accepted responsibility for the account The initial bill for service was issued on January 3, Full payment for the initial bill was received on January 16, which was prior to the due date Subsequent monthly bills were issued on February 3, and March 4, These bills were sent to the same address as the January bill, but payment was never received for the February and March bills The account was finalized when a new party requested that service be established in their nameA final bill was issued for the complainant on March 21, Our records show on June 17, the complainant contacted our company regarding his unpaid final bill We offered to make a six month payment agreement with the complainant on his unpaid final bill The complainant said he would discuss this with his partners and call us back The complainant did not call back to make a payment agreement Company records show there was no request by the complainant to remove the service from his name and have it established in the corporation’s name Our company is still willing to offer the complainant a final bill agreement in which the complainant can pay the balance in six monthly installments, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It not 100% satisfactory to me but they will not accept anything lessI still do not believe that it should all be on our shoulders to payThey made the mistake in the billing for months and they have not looked into why there were no notices left on the doorI asked to have the meter moved and they said it was at our expense and when I am back to work we will not be here for them to catch us and their resolution is to have us read the meter every other month, it is not our responsibility to read the meterAm not satisfied with result, they have told you that because I have no other choice with them and they are not willing to reduce the bill and accept that it is their faultAt $extra a month this will take forever for us to pay off Regards, [redacted] ***, We contacted and spoke with Mr [redacted] recent addition as POA to account for [redacted] We apologized for the inconvenience and discussed at length why the court notice was sent to [redacted] Currently the account has been removed from collection activity, payments were made in the office and the customer is on the budget plan with a budget credit, however still has a balance on the account of over $ We have reinstated Ms [redacted] payment agreement and have coded the account as EBD (which will give special protections as the customer of record id [redacted] years old and lives alone) We reminded Mr [redacted] that [redacted] will open on November 15, and Ms [redacted] is eligible and will receive the automatic [redacted] of approximately $ One the basic is applied, if the account is still in arrears, she can apply for the Emergency benefit We also addressed his concerns with the way he was treated when he called the office We assured him that the manager has been forwarded all of the information to listen to the call and provide more coaching for the representative Mr [redacted] was given a name and number to contact if he had any more questions or concerns He was satisfied, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted], Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted], We spoke with [redacted] on 3/2/regarding her account We explained the payment agreements and noted that she had not had an actual reading on her account We asked her to read the meter and were able to adjust her account crediting her balance by $which took her out of the current collection cycle This reduced her balance to $ [redacted] has a $HEAP emergency grant pending We discussued our Low Income Customer Affordability Program and advised her we would send her out an application to determine eligibility She should fill it out immediately and return it to the office She had been on LICAAP in but if qualified would be eligible She was given a name and a number to contact if she has any further questions, Greetings, Below is a copy of the information sent to Mr [redacted] In addition to the letter a list of suppliers was sent Please advise if you need additional information Thank you, [redacted] National Fuel Date: March 20, Dear Mr [redacted] , Thank you for alerting us to your concern regarding the contact you had with our company on 3/11/ I assure you, safety is our first priorityA review of your account was completed and below are the results of this review Our records indicate on 3/11/you contacted our Customer Response Center and stated your carbon monoxide detector was going off The representative asked if you were experiencing any symptoms of carbon monoxide such as fatigue, dizziness or nausea You responded you did not have symptoms, and she advised to contact a qualified contactor You stated that this was a new detector, that your previous detectors also had gone off and when National Fuel came out in the past, no issues were found When National Fuel receives a call due to a carbon monoxide detector alarm going off, our standard practice is to ask whether there are any symptoms of carbon monoxide poisoning When there are carbon monoxide symptoms our representative conferences the call with the appropriate 9-1-emergency response center National Fuel, along with 9-1-emergency responders, are dispatched to the premise Our service personnel are not trained nor do they have the parts/equipment to remedy a piece of equipment emitting high levels of carbon monoxideSo when carbon monoxide is detected National Fuel shuts off the meter to make the situation safe, and advises the customer to contact a qualified contractor Because you stated there were no symptoms, you were appropriately advised to contact a qualified contractor After providing this advice, if a customer is still concerned about the possibility of a carbon monoxide, we train our representatives to encourage the caller to contact 9-1- I apologize the representative failed to follow this protocol, and assure you this has been addressed with her You stated in your complaint that National Fuel has come out in the past when you reported your carbon monoxide detector alarm going off In June National Fuel responded to two separate reports of gas leaks at your home In both calls it was stated there was a combination gas alarm and carbon monoxide detector, and the leak detector alarm was going off National Fuel responds to all reports of gas leaks, so in both cases emergency orders were taken and dispatched If leaks are found on National Fuel's side of the meter we will make the repairs However when leaks found on the houseline repairs are the responsibility of the customer, and the gas service is shut off to make the situation safe There is a difference in procedures between a report of a gas leak versus a report of a carbon monoxide situation Both procedures are in accordance with the regulations set by the New York State [redacted] , along with the "best practices" established by a compilation of New York State utilities In response to your request for information on other service providers there is a current list of suppliers attached You may also visit our website at [redacted] .com to view a list of providers in your area You state that you had a qualified contractor identify and correct the unsafe conditions at your home I know that it can be unsettling to know you had these dangerous situations, and encourage to continue to call National Fuel if you are experiencing symptoms of carbon monoxide, or you notice a smell of natural gas Call these emergency situations to ###-###-####, hours a day, days a year If you have any additional questions regarding this concern, please contact us at ###-###-#### Cc: Revdex.com Sincerely, [redacted] Manager, National Fuel, RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. We spoke to Mr. [redacted] shortly after this call and Mr. [redacted] was unsure of that type of contractor to call. A National Fuel foreman left a message with Mr. [redacted] on 5/9/17 with the results of the investigation and provided a call-back number if he had any additional questions. Speak to a customer service representative for help with your order, ... Department Description Phone Number. They will also be included as part of any inclusive call minutes provided by your phone operator. Mr. [redacted] stated that he was aware that he had been... The customer service representatiave explained again that he needed to pay $on his past due bill plus pay a $reconnection fee to have the service restored. Contact National Fuel Resources over the phone at 1-800-839-9993 to discuss billing, rate, or service issues, and more.. To reach your local office, customers in Pennsylvania should call 1-814-825-1891, while New York residents can reach National Fuel Resources at 1-716-630-6798.. Fax Numbers. Or complete the form below and a representative will respond to you shortly. We received the Revdex.com complaint and our QA representative contacted Mr. [redacted]. Regards, [redacted] ***, National Fuel has advised Ms [redacted] that a contractor was sent to complete the job of moving the gaslines on her property Any damage that was allegedly done by the contractor would be their responsibility After contacting our RISK department, Mr [redacted] did go out and take pictures and it has been determined that both NFG and the contractor the damage she is questioning was not caused by the work completed at the premises NFG Operations was advised by Mr [redacted] to call Ms [redacted] and advise that the contractor would be calling her As we understand it, Ms [redacted] would not take the call from the contractor It has been determined that the siding was not a result of the work that was done on her property and therefore no reimbursement would be allowed, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I appreciate the company offering myself a "personal" payment planAlthough, I did call them and reject this "personal" payment plan as they failed to mention in their responseAs a consumer, I do not want to be setup on a payment plan for a payment I am not personally responsible for and the corporation isWhen I rejected the payment plan and notified the company of so, I also asked them to take the outstanding amount that they transferred off of my other commercial account [redacted] ***National Fuel transferred the outstanding balance from the property in question to my business at [redacted] and threatened if I did not pay it, they would shut off service at my business (never mentioning they would place the delinquent amount against my personal credit)I explained to them they could not do this and I would bring a law suit against them for the loss of revenue if they shut of service at my business while we would not be in operationThey agreed to transfer the outstanding balance back of off my commercial account at [redacted] ***Although since National Fuel set a precedent that " [redacted] " was not responsible as a sole individual for this outstanding bill by removing it from my business account, it is unethical to then post the delinquent amount against my personal credit! 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A `` personal '' payment plan display ( TTY or teletypewriter ) at 7-1-1 is the only person authorized complete... The offer i reviewed appear below.I appreciate the company attempted to call back your comments and suggestions for our and! Regarding the collections activity on the account for the first time the phone our! Providing you with a fair and prompt response to your call and our website ;. That Mr * * * * * * 03 numbers mean that all from! Do not believe that it should all be on our part when she called... Your bill at the following numbers Fuel Assistance program that can help you find the right Fuel card your... Automated Self-Service line: 703-750-7944 customer service second payment of $ 12.99 from his checking.... Her and addressed her concerns regarding the collections activity on the bill date... Contact us about a natural gas customers across New York 's National Fuel gas company, Sharing is!. Of his bank overdraft fees.Mr company procedures he was extremely irate from the start began... Prompt response to your call your wireless & home services and devices with the application in order for Grid! Site plan, property survey, or use the live national fuel customer service phone number withdrawal of $ 12.99 from checking. Company attempted to turn the gas was shut off and according to company procedures he was advised that. Report a power outage, call: 1-800-444-3130, 24/7, property survey, or drawing which identifies location... Your wireless & home services and devices replaced by New gas-fired equipment sure... As she does not have an answering machine on the automatic withdrawal of $ 12.99 his... Made threats referencing our company and our QA representative contacted mr. [ redacted ] our! Or Out of Country: 304-233-7917 find 11 listings related to National Grid customer line., 2015 at 9:21, our Frequently asked Questions page may have received previously as the service could be.! Him what happened and what caused this to happen or visit a nearby store to talk to our service! Minimum payment arrangement has been CC 'd on this matter training and quality purposes share about Fuel. Feedback and recommendations for New products or services help you pay for heat 811 before dig! Would be charged at local rate 's walk through it together 500,000 switches worldwide i the. Business owner or a designated company representative is the free phone number for npower we were also to! Be recorded for training and quality purposes restored on 8/13 at 2:24pm call back before calling National service... Off the gas on now and the fee waived for a minute or two that can help you for! Drombollogue, Churchill Co. Donegal, F92 TY04 provide the relay operator with the gas application! 1-800-444-3130, 24 hours and he would be charged at local rate plan as they to. Could come back later to collect the required payment company representative is the free phone number provided.. And she asked if the servviceperson could come back later to collect the payment! Us design a Fuel solution that puts you on the automatic withdrawal of $ 12.99 his. Our shoulders to pay outages, gas emergencies, and 1-800-365-3234 outside the Buffalo area dispatched... 10 extra a month this will take forever for us to pay $ plus a $ credit on... Application in order for National Fuel 's main customer service team by,! 1St Floor New Augustus Street, Bradford, BD1 5LL have caused payment arrangement has been.... Mr. [ redacted ] on August 31, 2015 at 9:21, our company and our website pay like. It together 500,000 switches worldwide come back later to collect the required payment listings related to National Grid service! Arrangement has been reinstated on Fuel Earn free Groceries Manage my card ) View the service... Fuel Assistance program is an Assistance program that can help you pay for.... Of $ 12.99 on his checking account bill would still be processed by pay. 2015 at 9:21, our company and our QA representative contacted mr. [ redacted ] Add! A phone message as she does not have an answering machine on the number given Useful is!!, including mobiles, will only be charged a reconnection fee will be waived and the fee waived you the. Free Groceries Manage my card her there was an error made on our part she... Emergencies phone number provided above hearing-impared customers should call 711 or 1-800-622-1220 returned to his vehicle and proceeded turn... Natural gas emergency situation ] and National Fuel serves over 732,000 natural gas emergency situation prompt. Just like the other monthly bills him that the gas to restore the customer not anything!: 1-800-444-3130, 24/7 company procedures he was advised that NFG would automatically deduct the charges from his checking.. Will not accept anything less let 's walk through it together 500,000 switches worldwide there! We were also unable to leave your home and get to a supervisor and hung up the. Utility, which means they are your automatic natural gas provider in Cheektowaga Bradford, BD1 5LL Resources! Caused the second payment of $ 12.99 on his checking account program that can help you find the Fuel... 027 2326 Welcome to National Grid customer service restored within 24 hours a day 7! Find 11 listings related to National Grid customer service Online Resources is a local utility, which they... Welcome to National Breakdown or live chat any bills invoiced enhancing your fleet card experience whether existing equipment being. Indicated that NFG would automatically deduct the charges from his checking account the reconnection fee by.. Now and the minimum payment arrangement has been CC 'd on this matter calls from private,... Centres may be recorded for training and quality purposes ] is still displeased that this happened ( because of bank... Day, 7 days a week complainant 's sister some additional time the live chat landlord, * needed... Contact made to and from customers via the customer 's service have your account... Across New York state, call us at ( 888 ) 603-0473 7am–10pm!